Most financial services organizations who have their own in-house team for handling inbound support allocate a fat slice of their budget on it. From having the right set of technology and set up to an invasive resource consuming and time-consuming process for recruitment and training, an in-house team demands much more.
Financial services looking to boost business find it tougher to manage an inbound support team. Thus, they often outsource to financial services call center. Call centers that religiously perform their services and are excelled at helping out their clients in different industry verticals often mentioned that financial service domains are the most difficult of all.
According to surveys, it has been found out that hiring a third party inbound support team has helped financial businesses like banks and insurance companies to reduce investments in these major areas:
- Â Â Â Â Business processes
- Â Â Â Â IT security and support
- Â Â Â Â Employee training
A lot of investments in these areas were made previously, which is why more and more financial services agencies are seeking customer first strategy in order to succeed. To execute customer-first strategy, exceptional customer service experience is required to be offered, which will in return increase ratings for customer satisfaction.
Achieving this is easier said than done. But an experienced financial services call center, will spearhead the strategy by properly understanding your business and customer needs.
Below are some of the key assistances you will get from a call center for financial domain:
- Consistent and high-quality level of customer service assurance
- Providing your dedicated hire with call center technology, system access and access to quality database customized as per your requirements.
- Encrypted data connection and PCI DSS compliance for customer sensitive data security
- Fraud detection, online reputation management and risk assessment
- Hiring, training and retraining BPO agents.
- Flexible resource allocation as per peak and low hours
- Performance analysis through metrics and KPIs
Get consistent inbound support
If you are trying to beat some of the major hurdles that the financial sector usually faces, outsourcing to a call centre might help to a great extent. Most financial services call center can provide support for Mortgage processing, Credit Card processing, Loan application filing, Financial product selling and more. Call centers invest more in online tools and latest software for all its clients. Investing in such tools might not be feasible and wise for any individual firm. Even if you get the licenses and build a custom software, you will need IT or software trainers who will train and educate your in-house team about this new software, which is more cost-consuming as well as time-taking. Hence, by focusing on core competencies and shifting inbound marketing to a certified financial services call center you can differentiate your company.
